Privacy Policy – How NSB Tourism LLC Protects Your Personal Information

1. Introduction to Our Privacy Policy

NSB Tourism LLC provides travel and tourism services in Dubai, United Arab Emirates. These services include tourist visa assistance, flight ticket bookings, hotel reservations, attraction tickets, desert safaris, holiday packages, city tours, airport transfers, and chauffeur transportation.

We understand that customers may share personal information when planning their travel. Therefore, this Privacy Policy explains how that information is handled during inquiries, reservations, payment processing, and customer support.

This policy applies to information collected through our website, email, WhatsApp, telephone communications, and other booking channels operated by NSB Tourism LLC.

2. Personal Information We Collect

Depending on the requested travel service, we may collect the following information:

• Customer full name
• Email address and telephone number
• WhatsApp contact and correspondence
• Nationality and travel destination
• Travel dates and booking preferences
• Flight details and accommodation information
• Pickup and drop-off locations
• Passenger numbers and special service requests
• Passport details and visa documents when required
• Billing details and payment confirmations
• Customer inquiries and quotation records

We aim to collect only the information reasonably necessary to provide requested services and comply with applicable legal requirements.

3. How We Use Customer Information

NSB Tourism LLC may use personal information for legitimate travel-related business purposes, including:

• Responding to travel inquiries
• Preparing and sending quotations
• Confirming flight and hotel reservations
• Assisting with tourist visa applications
• Arranging Dubai attraction tickets and tours
• Coordinating airport transfers and chauffeur services
• Sending booking confirmations and updates
• Issuing invoices and processing payments
• Providing customer support
• Maintaining business and accounting records
• Meeting applicable legal obligations

We process information as appropriate to fulfill customer requests, perform contractual obligations, comply with legal requirements, or pursue permitted business interests. Where consent is required, we will request it.

4. Tourist Visa and Travel Document Information

Some travel services require additional personal information or supporting documents. For example, visa assistance may require passport copies, photographs, travel itineraries, accommodation confirmations, or other supporting documents.

Where necessary, relevant information may be shared with authorized visa processing partners, immigration authorities, airlines, or other service providers involved in the application.

Visa approval, rejection, processing time, and entry permission remain subject to the decisions of the relevant government or immigration authorities.

5. WhatsApp, Email and Customer Communications

Customers may contact NSB Tourism LLC through WhatsApp, email, telephone, website contact forms, and other supported communication channels.

We may retain relevant messages and communication records to respond to inquiries, prepare quotations, confirm reservations, and manage customer support.

Third-party communication platforms, including WhatsApp and email providers, may process information according to their own privacy policies and security practices.

Customers are encouraged to share only the personal information necessary for their requested service.

6. Payment Information and Transaction Security

NSB Tourism LLC may accept payments through bank transfers, approved payment links, or third-party payment gateways.

We may retain invoice numbers, transaction references, payment amounts, payment dates, and confirmation records for accounting, booking management, and customer support.

When customers use third-party payment gateways, their payment card information is processed according to the relevant provider's security procedures and privacy policy.

Customers should verify payment instructions and ensure that payment links are authentic before submitting financial information.

7. Sharing Information with Travel Service Providers

To arrange requested travel services, NSB Tourism LLC may share necessary customer information with relevant third parties.

These may include:

• Airlines and flight booking providers
• Hotels and accommodation providers
• Visa processing partners
• Government and immigration authorities
• Tour operators and attraction providers
• Transportation and chauffeur service providers
• Payment processing companies
• Business software and communication providers

We aim to share only the information reasonably necessary to arrange the relevant service or satisfy applicable legal obligations.

Independent service providers may have their own privacy policies and data-handling responsibilities.

8. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, improve performance, and understand how visitors interact with our pages.

Depending on the tools enabled, technical information may include browser type, device details, pages visited, and approximate location derived from technical information.

Visitors may manage certain cookie preferences through their browser settings or available website controls.

Disabling some cookies may affect website functionality.

9. How NSB Tourism LLC Protects Personal Information

We aim to use reasonable administrative, technical, and organizational safeguards to protect customer information against unauthorized access, disclosure, alteration, or loss.

However, no electronic storage system or internet transmission can be guaranteed to be completely secure.

10. Data Retention and Information Storage

NSB Tourism LLC retains personal information for as long as reasonably necessary to provide requested services, maintain business records, resolve disputes, and meet applicable legal or regulatory requirements.

Retention periods may vary depending on the information collected, the service provided, and relevant obligations.

When information is no longer required, we aim to delete, anonymize, or otherwise securely dispose of it, subject to applicable retention requirements.

11. International Data Transfers

International travel arrangements may require customer information to be transferred to service providers or authorities outside the United Arab Emirates.

For example, flight reservations, hotel bookings, and visa applications may involve overseas airlines, accommodation providers, or government authorities.

Where applicable, we aim to handle international information transfers in accordance with relevant legal requirements.

12. Your Personal Data and Privacy Rights

Subject to applicable law, customers may have certain rights regarding their personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate details
• Request deletion where legally permitted
• Ask how personal information is processed
• Withdraw consent where applicable
• Object to certain processing where permitted

To submit a privacy-related request, please visit our Contact Us page or email info@nsbtourism.ae .

We may request reasonable identity verification before responding to certain personal information requests.

13. Booking, Quotation and Payment Terms

In addition to this Privacy Policy, travel reservations and quotations may be subject to the applicable Terms and Conditions of NSB Tourism LLC and NSB Luxury Transport.

Quotation Validity

Quotations are valid for seven days from the date of issue unless otherwise stated. Prices and availability may change if a booking is not confirmed within the validity period.

Booking Confirmation

Services are confirmed only after written approval and receipt of full or agreed advance payment. Availability remains subject to confirmation at the time of booking.

Payment Terms

Advance payment is required to secure bookings. Corporate clients must follow their agreed credit terms.

Failure to make the required payment may result in cancellation.

Cancellation Policy

Once a booking is confirmed, cancellation charges may apply up to 100% of the total service amount, depending on the notice period and service type.

Visa fees, attraction tickets, and third-party services are non-refundable once processed under the supplied quotation terms, subject to applicable law.

Price Disclaimer

All prices are quoted in AED (United Arab Emirates Dirhams) and may change based on supplier availability, seasonal demand, or government regulation.

Force Majeure

Delays or cancellations caused by traffic, weather, government authorities, or circumstances beyond reasonable control are subject to applicable booking terms and law.

Acceptance of Quotation

Client approval by email, WhatsApp, or payment confirmation constitutes acceptance of the applicable quotation Terms and Conditions, subject to applicable law.

These provisions summarize the supplied quotation terms and do not replace any separate full Terms and Conditions.

14. External Websites and Third-Party Links

Our website may include links to airlines, hotels, tourism providers, government websites, and other external services.

NSB Tourism LLC does not control the privacy practices of independently operated third-party websites.

We encourage visitors to review the privacy policies of external websites before sharing personal information.

15. Updates to Our Privacy Policy

NSB Tourism LLC may update this Privacy Policy to reflect changes in business operations, technology, service providers, or applicable laws.

Updated information will be published on this page, and the revision date will be changed when material updates are made.

We encourage customers to review this page periodically.

16. Contact NSB Tourism LLC

If you have questions about this Privacy Policy, customer information, or your privacy rights, please contact our team.

For further assistance, visit our Contact Us page .

To learn more about our company and travel services, visit About NSB Tourism LLC .