Terms & Conditions – NSB Tourism LLC

1. Introduction and Scope of Services

These Terms & Conditions govern bookings, quotations, reservations, and travel services arranged by NSB Tourism LLC in Dubai, United Arab Emirates.

Our services may include:

• UAE tourist visa assistance
• International tourist visa services
• Flight ticket reservations
• Hotel bookings
• Dubai city tours
• Desert safaris
• Attraction tickets
• Yacht rentals
• Airport transfers
• Chauffeur and luxury transportation
• Holiday packages

By confirming a reservation, customers acknowledge the applicable booking conditions and service requirements.

Learn more about our company through our About NSB Tourism LLC page.

2. Quotation Validity and Pricing

Quotations issued by NSB Tourism LLC are valid for 7 days from the issue date, unless otherwise stated.

Prices and availability may change before booking confirmation.

• Prices are generally quoted in AED.
• Supplier availability may affect pricing.
• Seasonal demand may affect service rates.
• Government charges and applicable taxes may affect the final amount.
• Additional service requirements may result in extra charges.

Receiving a quotation does not guarantee availability.

3. Booking Confirmation Policy

Bookings are confirmed only after the required conditions have been completed.

1. Customer booking information is received.
2. The quotation is approved in writing.
3. Full or agreed advance payment is received.
4. NSB Tourism LLC confirms the booking.

Written approval may be provided through email, WhatsApp, or another accepted channel.

All reservations remain subject to service availability.

4. Payment Terms and Conditions

Advance payment is required to secure reservations unless otherwise agreed in writing.

• Full payment may be required before service delivery.
• Corporate customers must follow agreed credit terms.
• Payments may be accepted through approved payment links, bank transfers, or other authorized methods.
• Any applicable processing charges will be disclosed before payment.
• Failure to pay by the required deadline may result in cancellation.

Customers should verify payment instructions before transferring funds.

5. Cancellation and Refund Policy

Cancellation and refund eligibility depend on the service type, supplier conditions, processing stage, and cancellation notice.

Once a booking is confirmed, cancellation charges may apply up to 100% of the total service amount, subject to applicable law.

5.1 Tourist Visa Services

• Visa processing fees are generally non-refundable once an application has been submitted.
• Visa approval is determined by the relevant immigration authority.
• Visa rejection does not automatically qualify for a refund.
• Refunds before submission depend on processing status and applicable charges.

5.2 Tours and Attraction Tickets

• Cancellation conditions depend on the supplier.
• Certain activities may allow cancellation 24–48 hours before the activity.
• Last-minute cancellations may be non-refundable.
• No-shows may result in full cancellation charges.
• Issued attraction tickets may be non-refundable.

5.3 Airport Transfers and Chauffeur Services

• Airport transfer cancellations made less than 12 hours before pickup are non-refundable under the standard policy.
• No-shows may be charged the full booking amount.
• Additional waiting time may incur extra charges.
• Special vehicle bookings and cross-border transfers may have different conditions.

5.4 Flights and Hotel Reservations

Airline cancellation and refund policies depend on the applicable fare rules.

Hotel cancellation conditions depend on the property, room category, and selected booking rate.

Non-refundable bookings may have restrictions.

5.5 Refund Processing

Approved refunds will be processed according to the applicable supplier, payment provider, and legal requirements.

6. Visa Services and Immigration Disclaimer

Visa approval, rejection, processing time, and entry permission are determined by the relevant government authorities.

Submission of an application does not guarantee approval.

Customers are responsible for:

• Providing accurate information
• Submitting valid documents
• Meeting passport validity requirements
• Following immigration regulations
• Complying with permitted stay periods
• Paying applicable fines or penalties

NSB Tourism LLC cannot guarantee visa approvals or entry permission.

7. Customer Responsibilities

Customers must provide complete and accurate information for all bookings.

• Verify passenger names
• Confirm travel dates
• Check flight and hotel details
• Carry required travel documents
• Follow applicable local laws
• Arrive on time for booked services
• Inform our team of booking changes

Additional costs arising from incorrect information or customer-requested changes may be charged where applicable.

8. Transportation and Chauffeur Service Conditions

Transportation services are subject to confirmed booking arrangements.

• Accurate pickup and drop-off locations must be provided.
• Flight details should be supplied for airport transfers.
• Additional stops may incur extra charges.
• Extra waiting time may be chargeable.
• Vehicle availability is subject to confirmation.
• Passengers must follow vehicle safety requirements.

Certain transportation services may be arranged through NSB Luxury Transport or authorized suppliers.

9. Travel Activities and Risk Disclaimer

Some travel activities involve physical risks or participation restrictions.

These may include desert safaris, yacht trips, water sports, and adventure excursions.

• Follow operator safety instructions.
• Check applicable age restrictions.
• Consider relevant health and participation requirements.
• Review the activity provider's conditions.

Activities may be changed or postponed due to weather or safety concerns.

10. Force Majeure and Service Interruptions

NSB Tourism LLC may be affected by events outside its reasonable control.

• Severe weather
• Natural disasters
• Government restrictions
• Airport closures
• Flight disruptions
• Road closures
• Public emergencies
• Other unavoidable circumstances

Available alternatives, rescheduling, cancellations, and refunds depend on applicable supplier terms and legal requirements.

11. Third-Party Travel Suppliers

NSB Tourism LLC may arrange services through airlines, hotels, tour operators, transportation providers, and visa processing partners.

Independent suppliers may apply their own booking conditions, cancellation policies, and service restrictions.

We aim to communicate relevant supplier terms when arranging reservations.

12. Pricing Errors and Booking Corrections

Website prices and quotations may occasionally contain technical, typographical, or calculation errors.

If an error is identified before confirmation, a corrected quotation may be issued.

Errors affecting confirmed bookings will be handled in accordance with applicable contractual and consumer laws.

13. Website Use and Intellectual Property

Visitors must use the NSB Tourism LLC website for lawful purposes.

Unauthorized access, interference with website operations, and misuse of website content are prohibited.

Original website content, branding, photographs, and other materials may be protected by applicable intellectual property laws.

14. Limitation of Liability

To the extent permitted by applicable law, NSB Tourism LLC is not responsible for losses arising solely from circumstances beyond its reasonable control.

This may include certain flight disruptions, immigration decisions, severe weather, traffic restrictions, or independent supplier service interruptions.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

15. Privacy and Customer Information

NSB Tourism LLC may collect and process personal information to manage bookings, respond to inquiries, coordinate services, and process payments.

For details about information collection, cookies, data sharing, and privacy rights, please review our Privacy Policy .

16. Acceptance of Terms and Conditions

Customer approval of a quotation by email or WhatsApp, or payment confirmation, may constitute acceptance of the applicable booking terms, subject to applicable law.

Customers should review the quotation, service inclusions, cancellation policy, and payment requirements before confirming a reservation.

Separate written agreements may apply to specific corporate or customized bookings.

17. Governing Law and Disputes

These Terms & Conditions are governed by applicable laws of the United Arab Emirates.

Subject to applicable jurisdictional requirements, disputes may be referred to the competent courts of Dubai, UAE.

Customers are encouraged to contact NSB Tourism LLC first to discuss concerns or seek a resolution.

18. Changes to These Terms and Conditions

NSB Tourism LLC may update these terms to reflect changes in business operations, supplier policies, or applicable laws.

Updated terms will be published on this page.

Changes affecting confirmed bookings remain subject to the applicable agreement and legal requirements.

19. Contact NSB Tourism LLC

For questions about bookings, quotations, payment requirements, cancellations, or refunds, please contact our team.

NSB Tourism LLC
Dubai, United Arab Emirates

Email: info@nsbtourism.ae

Mobile: +971 58 189 2646

Landline: +971 4 363 8866

Website: www.nsbtourism.ae

Learn more about our company on the About Us page.